VitaMe Account and Data Deletion
This page explains how to delete your VitaMe account (APPWO, EKOSEPET ONLİNE ALIŞVERİŞ REKLAM DANIŞMANLIK HİZMETLERİ PAZARLAMA TİCARET LİMİTED ŞİRKETİ) and the data linked to it.
1. Delete in the app
- Open VitaMe and go to the Privacy center.
- Under My Data, tap Delete my account.
- Confirm with your password. For a guest account, type DELETE.
If you want a copy of your data first, use "Download My Data" in the same section.
2. If you cannot use the app
Send an email with the subject "VitaMe account deletion" from the address registered to your account to [email protected]. We may ask you to reply from your registered address to confirm you own the account. We process your request within 30 days at the latest and confirm the result by email.
Guest accounts are not linked to an email address, so ownership cannot be verified; a guest account can only be deleted in the app.
3. After you ask to delete
- Access to your account ends immediately.
- For 30 days, you can sign in and choose Cancel deletion to restore your account and data.
- After 30 days the following is permanently deleted: profile and account details, all care and observation entries, robot conversations and memory notes, photos, profile photo and data export packages.
4. What is kept
- A record, with no content, showing that the deletion took place.
- Records we must keep by law (such as invoices), for the legal period.
- Backups, until their cycle ends; we do not restore from them.
- Aggregate statistics that cannot be linked to anyone.
5. Deleting data without deleting your account
You can delete individual entries, photos and conversations in the app. In the Privacy center you can choose a retention period for photos and turn on "Word deletion" mode for chat.
6. Contact
[email protected]
EKOSEPET ONLİNE ALIŞVERİŞ REKLAM DANIŞMANLIK HİZMETLERİ PAZARLAMA TİCARET LİMİTED ŞİRKETİ, Esentepe Mah. Kasap Sk. Altınay İş Merkezi No: 8-10, İç Kapı No: 7, Şişli/İstanbul, Türkiye
Last updated: October 5, 2026