VitaMe Support
For problems, suggestions or data requests, write to [email protected]. For requests about your account, writing from the email address registered to your account speeds up verification. Including the app version and your phone model helps.
Account
I started as a guest. Will I lose my entries?
A guest account is tied to your device. If you uninstall the app or sign out, the guest account cannot be recovered. To keep your entries, create an account with your email from the Account tab.
I forgot my password.
Use the "Forgot password" link on the sign-in screen; a reset link is sent to your registered email address.
Privacy and permissions
Can I turn off AI?
Yes. Turn off the "AI understanding" permission in the Privacy center. Entries and reminders keep working, the robot stays as a written guide, and none of your data goes to AI services.
How do I download my data?
Privacy center → My Data → "Download My Data". The ZIP link is valid for 7 days; you can prepare one package a day and up to five a month.
How do I delete my account?
See Account and data deletion.
Using the app
How do I change the language?
Choose the language in the Account tab. Turkish is the main language; English is in beta.
Reminders are not arriving.
Check the notification permission and battery saver settings for VitaMe in Android settings. Reminders are scheduled on your device; after restarting your phone you may need to open the app once.
Does VitaMe give medical advice?
No. VitaMe is not a medical device. If something worries you, see a health professional; in an emergency, call your local emergency number.
Contact
[email protected]
EKOSEPET ONLİNE ALIŞVERİŞ REKLAM DANIŞMANLIK HİZMETLERİ PAZARLAMA TİCARET LİMİTED ŞİRKETİ, Esentepe Mah. Kasap Sk. Altınay İş Merkezi No: 8-10, İç Kapı No: 7, Şişli/İstanbul, Türkiye
Last updated: October 5, 2026